Here at Manymoon, providing excellent customer support is a top priority. We’re striving to reduce the time it takes you to find answers and removing the main bottleneck – ourselves – should help! You can always submit a ticket for one-on-one support, but our new support tools and community will provide an immediate resolution to most of your questions.
We’re excited to announce the Manymoon Support Universe! It’s been grouped into three areas:
The KnowledgeBase is an instruction manual categorized by Manymoon feature, with most of the entries written as questions, to give it a FAQ feel. This forum is completely created and curated by Manymoon staff. It’s a great reference manual or a way to investigate a specific topic in detail. Want to learn everything there is know about Tags? Just go to the appropriate section in the KnowledgeBase and find out!
We include screenshots, links and videos in our articles to create clear and compelling KnowledgeBase entries.
We’ll be adding items to our KnowledgeBase organically based on feedback from you. In other words, when a question repeatedly appears for a certain feature, we’ll add an entry to the KnowledgeBase. We’re still growing our KnowledgeBase–we plan to add lots more articles within next couple of months.
User Forums are where users and Manymoon staff can create interactive threads of conversation. The first two forums, “Help, I need somebody, help!” and “General Questions” are set up to allow users to post questions. Others users can comment on the questions, and Manymoon staff can mark particularly good answers with a big checkmark. Entries in these forums are created as “Questions”, which have a question mark icon next to them, and indicate they are meant to be interactive threads.
The third forum is called “Tips and Tricks“, and allows Manymoon users to post articles on how they use Manymoon to get super-productive. In fact, we are currently running a contest to see who can post the best article in Tips and Tricks, with Amazon gift certificates for the top three tips! Click here for more information on the contest.
This is one of the coolest parts of the Support Universe! The “Feature Request” forum allows users to post their requests for new features to be added to Manymoon. Other users can scan the existing feature requests and vote for the ones they want. Entries in Feature Request are created as “Ideas”, and have a little lightbulb icon next to them.
Finally, the “General Feedback” forum is for all other feedback that is not a feature request.
We hope this introduction to our new support universe has been interesting. In later blog posts I’ll talk about how to get some momentum going for the forums, so users are actively using and adding to them.
What do you think of the new Manymoon Support Universe?